Right of withdrawal

RETURNING UNWANTED ITEMS.


NO QUIBBLE RETURNS POLICY - THE STEPS TO FOLLOW.

Please contact us within 14 days of receiving your order by email or phone if you wish to return unwanted items for a refund.

We need to receive these items within 30 days of you receiving the goods, and you will be refunded by the method which you paid.
Include your name and address, the code numbers and the order or invoice number with the returned items.
We recommend that you obtain a 'Proof of Posting' from the Post Office as we cannot refund items 'lost in the post', and in that instance you will need the form to make a claim against Royal Mail.
Unfortunately we cannot accept returns of any item which have been cut to a specific length from a reel, eg: chain, leather thong, cord etc.  We do not refund the postage costs for unwanted items returned, this will be at the customers cost. Nor do we exchange returns for different items.
We will refund the return postage costs on any faulty goods or items sent in error if we ask for their return.


FAULTY ITEMS

All our items are quality checked before being dispatched, but in the event of an item being faulty, please contact us and let us know which item and the fault, and we will explain how to proceed.
We will replace or refund faulty items and if we ask you to return the item we will refund the postage.

CANCELLATION


You are entitled to cancel your order at any time up to 14 working days of your order being received. To cancel, please write, e-mail or phone us.
If you cancel your order after it has been posted, or after receipt of your goods, you must return them to us in the condition they were sent at your cost. We will then refund in full after we have received the goods back.
Please contact us within 14 days of receiving your order by email or phone if you wish to return unwanted items for a refund.